Now Hiring - SERVICE BDC AGENT in Bessemer, AL

At Step One Automotive Group, our first priority is always our customers and our team. Because of this, the BDC service department answers incoming service calls and assists the customer in scheduling appointments. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties/Responsibilities:

• Answer all incoming calls

• Contact and communicate with customers to identify service needs.

• Books appointments based on customer service needs.

• Contacts customers after service has been completed to determine their satisfaction with the process and purchase.

• Other assignments for outbound calls include but are not limited to safety recalls recommended services, special order parts and declined service.

• Assists with answering customer inquiries and problems by routing customers to the contact and or department.

• Attends company meetings and training as required.

• Other duties as assigned.

Required Skills/Abilities:

• Excellent communication and customer service skills.

• Strong computer & phone skills.

• Professional appearance and work ethic.

• Self-motivated, goal oriented, and ability to work within a fast-paced environment.

Education and Experience:

• High school diploma or equivalent

• Prior sales, call center, internet department or BDC experience preferred

• Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.